A. Answer
Last Updated: Apr 18, 2018     Views: 9

To take advantage of Document Delivery services, patrons need a computer with Internet access.  You will receive an email from the library with a link to the article or chapters you requested along with a password to use for access.

Please note the following time constraints:

  • Once a file is retrieved, it remains available for thirty (30) days. After thirty 
    days, the file will be removed from the Article Exchange site.
  •  Each document file can be retrieved a maximum of five (5) times for each
     
    URL/password combination.
  •  Files that are not retrieved remain available for 30 days following the 
     
    original request date. After 30 days, they are automatically removed from the
     Article Exchange site.

All Users - You may need to "white list" the Document Delivery email address - dbdocdel@erau.edu - to prevent the email with your document links from going to your spam or junk folder. Check with your email provider for instructions on this process.

If you need assistance, contact the Hunt Library at library@erau.edu or these phone numbers: Daytona Beach: 386-226-6604 Worldwide: 800-678-9428.