search

question

Q. What hardware/software is needed to access documents from Scan & Deliver?

answer

Answer

To take advantage of the Scan & Deliver service, patrons need a computer with Internet access.  You will receive an email from the library with a link to the article or chapters you requested along with a password to use for access.

Please note the following time constraints:

  • Once a file is retrieved, it remains available for thirty (30) days. After thirty days, the file will be removed from the Article Exchange site.
  • Each document file can be retrieved a maximum of five (5) times for each URL/password combination.
  • Files that are not retrieved remain available for 30 days following the original request date. After 30 days, they are automatically removed from the Article Exchange site.

All Users - You may need to "white list" our email address - dbdocdel@erau.edu - to prevent the email with your document links from going to your spam or junk folder. Check with your email provider for instructions on this process.

If you need assistance, contact the Hunt Library at library@erau.edu or call: 386-226-7656 or 800-678-9428.

links & files

help

Chat

Need quick answers to short research questions? A librarian is ready to help.

Chat with a librarian

Email

Need in-depth research help? Email a librarian and expect a response in 1 business day.

Email a librarian

Meet

Need to meet with a librarian? Schedule a one-on-one online meeting.

Schedule a meeting

More Help Options

Phone: 386-226-7656 Toll-free: 800-678-9428 Text: 386-968-8843