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Q. How are ILL articles delivered to patrons?

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Most Interlibrary Loan (ILL) articles arrive through electronic transmissions which allows us to post them to the Web using software called Article Exchange. You will get an email from ILL@erau.edu with the subject line: ILL Request - the article you requested [referral number]. In the email, there is a link to the Article Exchange website and a password to access your article. Make sure to copy the case-sensitive password so that you can paste it into the password box.   

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